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Delete your Netgram account

Netgram is made by TapRoot Systems, Inc. You can delete your account and data at any time, with or without the app installed.

Request deletion without the app

Email privacy@netgramapp.com to delete your account from the address you use for Netgram. If you signed in with Google, use that Google address. We reply within 2 business days, and we may ask you to confirm the request so that nobody else can delete your account.

Delete from inside the app

Open Netgram and sign in.
Go to Settings → Account → Delete account.
Confirm. You're signed out straight away.

Cancel your subscription first

Deleting your account does not cancel a Netgram Pro subscription, because the store handles billing. Cancel it separately or you may still be charged:

Google Play: open the Play Store, then Payments & subscriptions → Subscriptions.
App Store: open iPhone Settings, tap your name, then Subscriptions.

What gets deleted, and when

Straight away: your account is hidden and you're signed out.
After 30 days: your profile, meals, food logs, photos, weight, water, fasting, workout and supplement records, and health answers are permanently deleted. Signing in during those 30 days restores your account. After that, it can't be undone.
Backups: copies roll over within 90 days.
Crash reports: kept for 90 days.
Usage analytics: kept according to PostHog's retention settings.
Purchase records: Google, Apple and RevenueCat keep the subscription records they need for tax and accounting.

See the Privacy Policy for more detail.